Customer Relationship Associate-D2C Brand

About Muun Home

Muunhome.com is a design-first home brand blending European minimalism with Indian colours, textures, and craftsmanship. We focus on original designs, small-batch production, and thoughtful collaborations — creating products that feel warm, modern, and deeply personal for modern Indians.

As founders, we are hands-on and deeply involved in product, design, and brand. We’re now looking for a D2C Customer Success Associate to join our team and bring their expertise for raising our brand.

 

Role Overview

We’re looking for a D2C Customer Success Associate who enjoys conversations, is proactive, and likes being involved in different parts of a growing D2C brand. This role combines customer support, marketplace growth support, operations, and on-ground events.

Key Responsibilities:

Customer Support & Conversations

• Handle customer queries across WhatsApp, Instagram, website chat, email, and marketplace
• Guide customers on product details, usage, care, and styling
• Convert inquiries into sales through friendly, consultative conversations
• Handle order-related queries, returns, and exchanges
• Maintain Muun Home’s warm, thoughtful brand voice

Marketplace Growth Support

•  Support daily activities on Amazon, Tata Cliq Luxury, and other marketplaces
• Help monitor ratings, reviews, and customer feedback
• Support listing updates, offers, and basic catalogue hygiene
• Coordinate with the growth/marketplace manager on campaigns and launches

Operations Support

• Coordinate with warehouse and ops teams for dispatches and exceptions
• Track delayed or special orders and follow up internally
• Support peak sale periods and promotions

Events & On-Ground Brand Activities

• Assist with pop-ups, exhibitions, flea markets, and brand events
• Support product setup, customer interactions, and sales at events
• Help capture customer feedback and insights from on-ground interactions
• Represent Muun Home in a warm, brand-aligned manner during events

Growth & Brand Support

•  Share customer insights that can help improve products and content
• Assist with influencer and sampling orders
• Support B2B inquiries and follow-ups when required

Who we're looking for 

• Strong communication skills in English & Hindi
• Comfortable speaking with customers and building rapport
• Organized, proactive, and willing to learn
• Interest in design, home-decor, or lifestyle brands
• Prior D2C, e-commerce is a plus
• Comfortable with flexible responsibilities, including on-ground work

D2C Customer support, Social media customer engagement (Instagram DMs), Sales conversion through conversation / consultative selling

d2c brand, client relationship, Brand Voice