Product Support Specialist - L0

At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps.shopify.com/bitespeed-fb-messenger-chatbot).

We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up.

What you’ll do

• This role is a mix of supporting customers who reach out over live chat, calls & emails.
• You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.
• Recording and segregating technical issues and product requests from customers and routing them to product team.
• Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.

What makes you a good fit

• You care about creating a software service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement).
• Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey.