About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

Helps enterprise organizations deploy advanced technologies to their workforces to generate business value and return on investment (ROI).

Job Summary

We are looking for a Solutions Engineer to support customer implementations and technical operations for the platform.

This role sits at the intersection of engineering, customer implementation, and technical operations, helping ensure successful onboarding and deployment across customer environments.

The ideal candidate enjoys working directly with customers, configuring systems, resolving technical issues, and helping scale technology implementations.

This person will work closely with engineering, product, and customer teams to ensure smooth platform adoption and reliable deployments.

Responsibilities

• Join sales conversations to assess client technical needs and AI maturity

• Define feasible and optimal technical approaches for each client

• Translate client requirements into clear implementation plans

• Set up and configure the platform end-to-end for enterprise clients

• Design and refine system prompts and inputs to control platform behavior

• Configure LLM settings, integrations (e.g., SSO), and platform features cohesively

• Build repeatable playbooks to improve implementation speed and consistency

• Act as the main technical point of contact for Sales and Customer Success

• Troubleshoot and resolve technical issues, coordinating with Engineering/Product when needed

• Collect and structure client feedback to inform product improvements

Qualifications and Job Requirements

• Experience configuring enterprise SaaS platforms (implementation, onboarding, or solutions engineering)

• Strong prompt engineering skills to reliably guide LLM behavior

• Proven experience working with clients, including C-level executives in large organizations

• Ability to translate between technical and non-technical stakeholders

• Strong organizational skills with the ability to manage multiple client implementations in parallel

• Strong English communication skills, both written and verbal, with the ability to explain technical concepts clearly to different stakeholders.

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!